APA Style

DAUS, D, B, . (2002). UNLEASHING THE POWER OF YOUR CUSTOMER BASE (Edition 1). Edition 1: JOSSEY -BASS A Wiley company.

MLA Style

DAUS, DREW, BANKS, KIM. "UNLEASHING THE POWER OF YOUR CUSTOMER BASE". Edition 1 Edition 1: JOSSEY -BASS A Wiley company, 2002. BOOK.