APA Style
JOHN.G.FREELAND, .
(2003).
THE ULTIMATE CRM HAND BOOK
(
Edition 1)
.
United states of America:
McGraw - Hill.
MLA Style
JOHN.G.FREELAND, .
"THE ULTIMATE CRM HAND BOOK".
Edition 1
United states of America:
McGraw - Hill,
2003.
BOOK.