BOOK

Customer Service: A Practical Approach

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This practical textbook focuses on developing customer service skills, problem‑solving techniques, communication strategies, empowerment, leadership, and customer retention. It’s widely used in undergraduate courses on customer service, training and development, and service marketing. The 6th edition includes updated content on technology, Ethics in Action exercises, and current trends in customer service

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Availability

Detail Information

Series Title

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Call Number

658,82 H313

Publisher

: Pearson / Prentice Hall., 2021

Collation

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Language

English

ISBN/ISSN

9780137546381

Classification

658,82

Content Type

text

Media Type

unmediated

Carrier Type

volume

Edition

6th

Subject(s)

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Specific Detail Info

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Statement of Responsibility

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Other version/related

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